1. Contact channels
- Telegram support:@MooSupportBot(Sales, orders, billing and technical integration)
- Official Telegram channel:@MooProxy(Product announcements and maintenance)
- Business enquiries:[email protected]
- Technical support:[email protected]
- Compliance and privacy:[email protected]
- Abuse reports:[email protected]
- Legal requests:[email protected]
Please write from your registered email address so we can verify your account.
2. Service information
2.1 Use cases
The service is for lawful business uses such as network testing, ad and landing-page verification, brand protection, regional and localization QA, SEO checks and compliant public data access. Follow destination terms and local laws.
2.2 Products
- Residential traffic: Prepaid per GB, with HTTP/SOCKS5, country targeting and sticky or rotating sessions.
- Static residential IPs: Prepaid by period, with fixed exits, separate proxy lists and expiry management.
- Account funds: For static residential IPs and future balance-based products.
2.3 Delivery
- After registration, log in to the dashboard and follow the trial instructions.
- Traffic and resources are usually credited within one minute of successful payment.
- View or reset proxy credentials in the dashboard at any time.
2.4 Availability and maintenance
- We continuously monitor the core network and dashboard and make reasonable efforts to maintain availability.
- Planned maintenance is announced through the official Telegram channel and dashboard.
- During outages, restoring service takes priority. We provide relevant incident information afterward.
2.5 Limitations
- The service is intended for international use. Users connecting from mainland China must arrange an appropriate, lawful forwarding connection.
- Some countries or regions are excluded for compliance or sanctions reasons. See the Terms of service。
- We do not support evading platform rules or account penalties, bulk registration or automated abuse.
3. Abuse reports
If you find a MooProxy exit being used in violation of the Acceptable use , please send the following information to [email protected]：
- Time, including time zone.
- Our exit IP and port involved.
- Destination domain, URL or affected system.
- Description and supporting logs, HTTP headers, PCAP excerpts or screenshots.
- Your contact details and whether you consent to follow-up contact.
We aim to begin processing valid, verifiable reports within 24 hours and provide appropriate updates.
4. Legal requests
Legal requests from law enforcement, regulators or courts with jurisdiction should be sent to [email protected] with evidence of identity and authority. We assess and respond under the Privacy policy and applicable law.
5. Media and partnerships
For interviews, partnerships, resale or white-label cooperation, contact [email protected]。