1. General principles
Proxy services are digital, immediately delivered and consumed by usage. Once activated or used, delivery is generally considered complete. We offer a limited refund window for new users under the conditions below.
2. Residential traffic
- Unused traffic: Within 7 days of ordering, you may request a refund if usage is below 100MB and the account has no violations. The refund covers the unused portion after payment processing fees.
- Used traffic: If usage exceeds 100MB, the product is considered substantially delivered and is generally not refundable.
- Gift or promotional traffic: Traffic awarded for registration, invitations or promotions cannot be redeemed for cash and does not count toward refunds.
3. Static residential IPs
- IP resources are exclusively allocated after ordering and are generally non-refundable after activation.
- If connection fails within 24 hours of activation due to a verified service-side issue and we cannot provide equivalent replacement resources, you may request a refund.
- Incorrect country or specification choices, or incompatibility with a destination website, are not covered.
4. Account deposits
- Account deposits are generally not refundable to the original payment method.
- Funds can be used for residential traffic or static IPs and do not expire.
- Remaining funds are not refunded if an account is permanently closed or terminated for violations.
5. Refund exclusions
- Accounts with violations of the Acceptable use .
- Connection problems caused by your local network, firewall, ISP or operating-system settings.
- Blocking or refusal by destination sites because the proxy was used for prohibited purposes.
- Gift, referral or promotional traffic or funds.
- Orders through third-party purchasing agents, shared accounts or unauthorized resellers.
- Orders outside the refund window.
- Reseller and bulk business orders are handled under their separate agreements.
6. Refund procedure
- Use the Contact page to submit your order ID, registered email, reason and supporting evidence.
- We will provide an initial response within 3 business days.
- Approved refunds use the original payment channel. Alipay and WeChat usually take 3–7 business days; USDT-TRC20 refunds usually reach your designated compliant wallet within 1–3 business days.
- Payment-provider processing, bank posting times and blockchain congestion are outside our control.
7. Exceptions and disputes
If you disagree with a refund decision, use the Contact page to request a review. We will reassess reasonably. Unresolved disputes are handled under the Terms of service .
8. Policy updates
We may update this policy periodically and announce material changes here or in the dashboard. Earlier orders remain subject to the policy effective when they were placed.