MooProxy After-sales Service

We provide guidance on proxy connections, account authentication, retrieving proxy IPs, selecting locations, and configuring proxies in browsers or other software.

If you experience connection failures, authentication errors, an incorrect location, or an unavailable static IP, please contact support for investigation. If we confirm an issue with our service or resources, we will offer a repair, resource adjustment, or replacement as appropriate.

The availability, speed, and session duration of dynamic residential IPs can be affected by local network conditions. Destination websites also apply their own access and risk controls. We cannot guarantee that every IP will work with every website, or that operations such as registration and login will succeed. We recommend testing your requirements with the free trial traffic before purchasing a plan.

If you have questions about traffic usage, a plan not appearing in your account, or an order amount, please provide your order number and the time the issue occurred. We will help check the relevant records.

If you experience a service issue or would like to request a refund or compensation, please contact support and explain the situation. We will review your order, actual usage, and the cause of the issue, then agree on a specific resolution with you.

Please provide your order number or account email, the product you are using, the time the issue occurred, and a screenshot or the text of any error message. Do not send sensitive information such as your account password or complete proxy password.